“Am I going to be out of a job?” That’s the first thought a lot of people have when they see a new AI tool. So what jobs are safe, and what jobs aren’t?
As an angel investor, I see new technologies before most people do. So let me give you a sneak peak of what’s coming, and what isn’t…
Most Threatened Jobs:
1) Sales Development Representatives (SDR’s). SDR’s cold message sales prospects and set meetings for their bosses, the Account Executives (AE’s).
There are a million AI SDR startups. It’s so many that I avoid investing in them — the market is too crowded.
If your job involves sending customized cold messages to prospects, qualifying leads, and setting meetings, start looking for a new job. AE’s are safer because they actually meet with customers.
2) Loan officers. Loan officers decide who should get loans for houses, cars and the like. This job is extremely vulnerable to AI.
Loan officers gather a ton of paperwork, analyze it, and make a decision on whether someone is creditworthy. AI is great at sucking up unstructured data like this and making a decision.
3) Customer Service. If your job involves answering similar questions for many different customers, you’re in trouble.
AI can analyze prior tickets and come to a good solution for probably 90% of customers. The edge cases will go to a much smaller group of human agents.
Klarna recently laid off two thirds of their customer service staff, some 700 people. An AI system now does their jobs.
What Klarna is doing today, everyone will be doing within 5-10 years.
Least Threatened Jobs:
1) Emergency Medical Technicians. EMT’s take vitals, drive ambulances, and even administer some medications. They also spend a lot of time calming down scared patients.
This job is too multifaceted to be automated.
“If it ever happens, it will be at least 20 years from now,” I recently told a friend who’s an EMT.
The same is true for most jobs in healthcare. The jobs are too varied, not to mention heavily regulated.
2) Plumbers. Plumbers fix clogs, install new plumbing, and repair water heaters among many other tasks.
The job is physical and highly variable. The industry is fragmented. This makes plumbing quite difficult to automate.
The same is true for most skilled trades. As AI gobbles up more and more jobs, the trades will be a great home for many workers.
3) Live performers. An android can sing and dance. But will anyone come to the concert?
I doubt it. They’ll all be watching Taylor Swift.
Humans want to connect with performers. We want to obsess over what Taylor’s wearing and who she’s dating.
What’s true for big stars is true for local bands and theater troupes as well. It will be a long time before these jobs go away, if ever.
Wrap-Up
AI is a serious threat to a lot of jobs. But many other jobs will be safe for a very long time.
If your work is multifaceted, physical, or involves human connection, you’re in a strong position.
In the end, we will always find ways to be useful. Society has been automating jobs for centuries, and there’s more jobs now than ever.
We humans land on our feet.
What jobs do you think are most at risk from AI? Which are safe?
Have a great weekend, everyone!
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