At $242 billion, Salesforce is one of the largest software companies on earth. Founder Marc Benioff is betting its future on a single product.

That product is called Agentforce. In a conversation with David Sacks at the All-In Summit, Benioff explains why this new AI tool is the greatest opportunity in his career.

Making AI Reliable

Benioff boasts that Agentforce is 90-95% reliable. He’s purged most hallucinations from the model, a task that has eluded other AI companies.

Kaiser Permanente is using Agentforce to schedule patient appointments and analyze medical records. So far, the results have been encouraging.

If Kaiser can use AI successfully, any organization can.

Kaiser is a huge enterprise chock full of the most sensitive data on earth. Leadership can be a little conservative, with good reason.

I actually did some work for Kaiser in the mid 2000’s when I was at Epic, the medical software company. The folks who worked at Kaiser were kind and dedicated.

I’m very happy to see them master this new technology. It just might be the efficiency boost healthcare has needed for decades.

How Agentforce Works

Agentforce doesn’t just push queries to OpenAI. Salesforce has created its own models and Retrieval-Augmented Generation (RAG) techniques to produce more accurate outputs.

Agentforce doesn’t just answer questions. It does tasks like writing documents and handling e-commerce returns.

Chatbots to replace Google are great — I use Perplexity all the time. But AI tools that can actually do my tasks for me will have a way bigger impact.

Yesterday, I researched some startups and booked a trip home for Christmas. In time, AI may do those tasks for me, letting me just sign off on the results.

Wrap-Up

For 20 years, much of SaaS has been glorified spreadsheets. With Agentforce, Benioff is building something truly different.

This is software that takes the boring parts of our jobs and automates them. We keep the creative and interesting pieces — silicon does the rest.

We spend half our waking hours at work. AI can make that time more efficient, making us richer. It can also make it a lot more fun.

I can’t wait to see what Benioff cooks up next!

How do you think AI will affect SaaS?

“This is the greatest opportunity in the history of enterprise software…”

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